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Online Purchase Return Policy

Exchange or Store Credit

To be eligible for a store credit or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We have the right to refuse any items sent back that are not in the original condition that it was sent in. We offer store credit or exchange only within 14 days of receiving your order. We do not process refunds for returned items. No exceptions. All shipping for return/exchange is at the customer's cost. 

Store credit does not expire and can be also used at our IDINA Bride retail shop. 

Faulty Merchandise

We inspect every item prior to shipping, however sometimes items can be missed or damaged in transit. If you received faulty merchandise, please email with images of the damage within 3 days of receiving your order. so that we may rectify the situation for you. 

How to request an exchange or store credit

To complete your exchange or store credit, please place your return on our online return page. If you have any questions regarding your exchange, please contact with your order number in the subject line. 

When will I receive my store credit?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your store credit or exchange will be processed within 14 days of when we receive your order.

Final Sale items (if applicable)

Items marked as final sale cannot be refunded or exchanged. Refer to the products individual return policy as it will be clearly marked as final sale. If in doubt, please contact us at 

Store Purchase Return Policy

Special Occasion Return Policy
  • For all special occasion and evening gown purchases you have 7 days for an exchange or store credit only.

  • Items must be with their original tags and in original condition to be eligible for an exchange.

  • We do not offer refunds back to the card.

  • Made to order/custom order, Accessory, Novelty and Undergarments are all final sale.

Bridal Return Policy
  • All off the rack, made to order, and made to measure bridal gown purchases are strictly Final sale.
  • Please read the terms of our contract for more detailed information.